Privacy and Security

Security Policy

At FTD Marketplace, protecting the information you provide to us is our highest priority. We provide physical, electronic and procedural security safeguards to protect and secure the information we collect from our customers.

We use Netscape Enterprise Server, which is among the best Internet security software in the world for securing transactions. This software encrypts all the personal information that you send us (including credit card numbers, names, addresses, and telephone numbers) so that your private information cannot be read by anyone as it travels over the Internet.

We also use Verisign, a leading provider of Internet protection services and Secure Sockets Layer (SSL) software, the industry standard for secure online transactions. SSL encrypts (or encodes) order information to avoid the decoding of that information by anyone other than FTDiMarketplace.com.

When you open an account with us, your password will be your personal, secret entry code to our web site. The passwords are encrypted on the database, and therefore cannot be read by anyone who accesses this data. Your password is needed to access any account areas. Your password keeps your account information private and secure. You can change your password as many times as you like.

Consumer protection laws protect you against the fraudulent use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50, no matter how much is charged to your account. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Privacy Policy

FTD Marketplace restricts access to your information only to those responsible for providing you with the products and services you request. FTD Marketplace uses "cookies" only to the extent necessary to facilitate your transactions at our web site.

When you place your order, FTD Marketplace will request information about you and your business, including your name, the name of your company, shipping address, telephone number, e-mail address, billing address, credit card number and expiration date. When you shop or open an account with Marketplace, your information will be stored in our secure database. We collect your information so that we can:

• Process your orders
• Confirm your identity for payment authorization
• Help you track the status of your order
• Ship orders to your business address
• Send you news from Marketplace (if you opt-in)
• Generate statistics for marketing and sales analyses
• Provide you with the best possible shopping experience

Once we gather your name and address, this information is transferred to your credit card company for confirmation to complete your purchase. Your shipping information will be supplied to one or more vendors, but your name and address will not be used for any other purpose than delivery of your order. Although Marketplace may occasionally share statistics about our customers with our vendors and other business partners, we do not disclose identifying information about individual customers.

We never sell or rent your personal information to any third parties under any circumstances. We do, however, share your information with our floral and gift vendors for the sole purpose of delivering your orders.

By shopping with FTDiMarketplace.com or by opening a business account with us, you consent to the use of your personal information by FTD Marketplace in the manner specified in the privacy policy. We reserve the option to change, modify, or add to the terms and conditions of our privacy policy at anytime. These changes will be posted on our web site. Any customer who does not agree to the altered privacy policy has the option to opt-out.